FAQ

A funded tourist wallet with a Shetab card, sold and handed over by named agents. One job in v1: fund, convert, spend at ordinary Iranian merchants, see every transaction, and get leftover rial back.

Arabic-speaking inbound leisure and pilgrimage travellers — Iraq first, then Oman and the GCC, including Mashhad pilgrimage traffic. Western independents are not the design centre of v1. Health tourists are a later product (v1.5).

No. Passport-only onboarding. No Iranian residency, national ID, or local address.

Not postal. You pick a named agent, arrange funding and handover (WhatsApp is enough), and collect plastic in person. The agent records that the card was given to the passport holder.

The conversion spread is a headline figure wherever rates appear — not fine print. Exact rate, spread, and quote id are stored with the ledger. We do not publish a commercial fee schedule as fact while numbers are still open; demo figures are illustrative.

Do not plan on it. Daily ATM limits are tight even for locals; most spending in Iran is POS. Ray must never overclaim cash withdrawal.

Until a licence, regulator relationship, and partner bank are signed, we do not name any of them as fact — in this site, the app, or demos. The binding risk is the bank relationship; Stage 1 is a go/no-go gate.

No. Ray has no customers yet. There are no testimonials, install counts, transaction volumes, or ratings to cite. Any figure in a demo must be labelled illustrative.

Arabic RTL is a hard requirement for travellers. English exists for staff and partners. Persian ships in the same pass when practical.

Human WhatsApp — not a chatbot. Outbound spend notifications may use WhatsApp or SMS; support stays human.